GameStop sent a memo to their stores nationwide last week saying they consider themselves to be an ‘essential business’ and don’t close when a ‘Shelter In Place’ comes down in your state.
This week GameStop rolls out their ‘Delivery at Door’ to customers to keep everyone safe while the business remains open. In an email sent to customers over the weekend they laid out the procedures including new store hours:
Beginning today, Sunday, March 22, only employees will be allowed inside our stores. To continue to serve you from these locations, we are offering a contactless delivery service called Delivery@Door at all store locations across the country where state or local laws allow.
The process is simple – just go online via GameStop.com or the GameStop App to place your order and simply select the pick up option for your local store. Your order confirmation email will contain additional instructions, including a notice when your order is ready and the phone number of the store. Just call when you arrive and one of our associates will meet you at the door with your product.
Of course, you can also continue having items delivered to your doorstep also through GameStop.com or the GameStop mobile app. If, for any reason, you were unable to order your products in advance and the product is in stock in the store, one of our associates can also assist you while you remain in your car. Credit Card chip only transactions can be processed onsite.
While we are operating under Delivery@Door protocols, we will not be able to accept returns and exchanges. We will, however, be adjusting our exchange and return policy to allow you more time to return recent purchases once our stores are fully reopened. Finally, in order to ensure your and our associates utmost safety, we have temporarily suspended our product-trade-in service. Please make note that we have reduced our store operational hours to 12 p.m. – 8 p.m.
As for their employees the game retailer said:
All U.S. GameStop employees have been ensured that they do not have to work if they are not comfortable, or need to stay home to care for a family member. They have also been instructed to stay home if they feel sick or in any way they may have been exposed to a confirmed case of COVID-19. GameStop will pay all U.S. employees impacted by this an additional two weeks at their regular pay.
[Image by Marko Deichmann from Pixabay]
